Chia Seeds, Desi Ghee, Mustard Oil & More for Pakistan
ORGIVA Foods — Natural Foods & Seeds Pakistan

Customer Care

Delivery Information

What to expect after you place an order — from dispatch to your doorstep.

1

Estimated Delivery Times

  • Metro cities: 2-4 business days
  • Other cities & towns: 4-6 business days
  • Remote or rural areas: 6-8 business days
  • Delivery estimates are provided at checkout based on your postal code and may vary during festive seasons
2

Delivery Attempts & Failed Delivery

Our delivery partners will make up to two attempts to deliver your order. If both attempts are unsuccessful, the package will be returned to our warehouse, and our support team will reach out to arrange redelivery or a refund.

Please ensure someone is available at the delivery address, or provide accurate delivery instructions during checkout, to avoid missed deliveries.

3

Packaging & Handling

All our products are carefully packed using food-safe, leak-proof, and tamper-evident packaging to preserve freshness and prevent damage during transit.

Seed packets are sealed for freshness, and Desi Ghee, Mustard Oil and Canola Oil jars and bottles are cushioned with protective wrapping and sealed to prevent spillage.

4

Damaged or Missing Items

In the rare event that your order arrives damaged or with items missing, please contact our support team within 48 hours of delivery with photos of the package and product.

We will arrange a free replacement or refund for verified damaged or missing items as quickly as possible.

5

Contact for Delivery Issues

For any questions about your delivery, tracking, or a delayed order, our customer care team is here to help. Reach out through our Contact page with your order number and we'll resolve it promptly.